No, you do not need a VAT number to register. While a valid VAT number is required for EU customers to be exempt from taxes, it is not a mandatory field during the registration process. To proceed with registration, you can input "Not Applicable" or "Not VAT Registered" in the field if you don't have a VAT number.

Your account will be pending approval. Please look out for an email from us confirming your account has been approved. You will then be able to add items to your cart.  

We aim to approve all registrations within a 24-hour period.

Yes. Please use your home or shop premises as the address when registering. Providing as much information as possible on the registration page will assist us in expediting the approval process for your account.

You have the option to utilize our product images available on our website, which can be easily downloaded directly from the site. If you require assistance with this process, please refer to the link below for guidance.

Nevertheless, customers do not have the privilege to utilize any images they come across on social media platforms, such as our Instagram page.

Certainly, our size guide can be accessed by clicking on the following link.

We don't have any restrictions! You're welcome to order as many packs as you desire.

If your order hasn't been shipped yet, we can consolidate your orders into a single shipment. Please make another order and include a note instructing us to combine it with your previous one. However, kindly consider the total weight of your order, as adding items may necessitate an extra shipping box, and you'll be responsible for the additional shipping cost on the new order. While we make every effort to combine orders, please understand that it may not always be feasible. It's advisable to place any additional orders as early in the day as possible.

Our shipping fees are determined by either the number of boxes or the weight, depending on your location. If you have a sizable order, your shipping cost will be higher. However, if during the packing process, we can consolidate your order into fewer boxes than you originally paid for, any excess charges will be refunded to you within 24 hours of your order being dispatched.

Indeed, it does indicate that the style is likely out of stock on our website. However, there is a possibility of having a very limited quantity remaining in our showroom. We recommend getting in touch with our London showroom to inquire about its availability. To assist us in checking, please provide the SKU or the precise product description as it appears on the product listing. Occasionally, a style may reappear on the website if we restock, so be sure to keep an eye out for any updates.

No all our items come in the ratio listed.

Regrettably, we do not provide sample shipments. However, you have the option to purchase a pack if you wish to trial the style, or alternatively, you can visit one of our showrooms located in London or Manchester to view our samples in person.

Orders are shipped from Monday to Friday. In most cases, approximately 99% of orders are dispatched on the same day if they are placed before 1 pm. Even if your order doesn't meet this cut-off time, we make every effort to send it out on the same day. Please note that the delivery times mentioned on the shipping page are calculated from the date of dispatch, not the date of the order placement. It's important to be aware that this cut-off time applies to orders that are being combined with existing orders as well.

Once your order is dispatched, you will receive a dispatch email that includes your tracking number. If you've provided a mobile number with your order, you will also receive text notifications regarding the delivery status from the carrier.

We offer worldwide shipping, and the shipping cost is determined by the weight of your order.

We accept returns for items that are faulty or not as ordered, but unfortunately, we cannot accept returns for any other reason.

We apologize for the inconvenience of receiving an incorrect or faulty item. To address this issue, kindly reach out to our team within 24 hours of receiving your item. Please include your order number and specify the incorrect or faulty items, and we will promptly investigate and assist you with this matter.